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Return Policy

Money-back Guarantee

If you'd like to return your Airthereal product for a full refund, please reach out to us within 7 days of purchase.

Customer Service: support@airthereal.com

 

Return Policy

To receive a full refund for an item purchased from Airthereal, please follow below instructions:

1. Contact customer service to initiate your return and to identify the correct return shipping address and method.
2. Package the item(s) to be returned in the original Airthereal packaging.
3. Send your returned item(s) shipping prepaid to Airthereal within 7 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 3-5 weeks for return processing, usually sooner.

 

Wrong Item Received?

If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product.

Return Defective Items

If you received a defective item, you can send the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.

*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

When Will A Replacement Be Sent?

Replacements are treated the same way as that of new orders -- they leave our warehouses within 2 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How Long Does It Take For Me To Get A Refund?

It may take 1 week for your return to reach our US warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

 

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