Shipping Info
Shipping
Handling Time
- Most orders are processed within 2–5 business days after payment.
- US orders are typically processed within 2 business days.
- EU orders are typically processed within 3–5 business days.
- Palletized orders require 8–10 business days for packaging before shipment.
Shipping Time
- Standard delivery usually takes 3–7 business days once shipped.
- A tracking number will be provided as soon as the shipment is ready.
- If your order has not arrived within 14 days of payment, please contact us for assistance.
| Country | Ship From | Handling Time | Shipping Time | Shipping Charge |
|---|---|---|---|---|
| United States | US | 2 Business Days | 3–5 Business Days | FREE |
| Canada | Canada | 2 Business Days | 5–7 Business Days | FREE |
| Europe | Germany | 3–5 Business Days | 5–7 Business Days | FREE |
*Shipping fees may vary when products ship from different warehouses.
Free Product Redemption Orders
For $0 redemption orders, a $5 shipping fee will be charged.
EU Remote Area Surcharge
Applies to: Latvia, Lithuania, Slovakia, Bulgaria, Croatia
- 0–30 kg: €20
- 30–60 kg: €40
- 60 kg+: €80
US Remote Area Restrictions
The following regions are not eligible for delivery:
Alaska, American Samoa, Armed Forces Americas/Europe/Pacific, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands.
Hawaii: Delivery varies by product. Please contact support.
Canada
Our Canada warehouse supports delivery to all regions across Canada. All items available in Canada are shipped directly from our Canada warehouse.
Tax & Import Duties
We cover customs and import duties. If charged, send proof to Customer Care and we will refund when applicable. Orders over $800 may require clearance and could delay delivery.
Support
Email: support@airthereal.com | Phone: 1-725-333-0437