Excellent: Products in Excellent condition look brand new — with no physical flaws, scratches, or scuffs — and include all original parts and accessories. The product will be in its original packaging or a suitable replacement box.
Satisfactory: Products in satisfactory condition operates as intended, but probably show minor to moderate physical flaws, scratches, or scuffs that affect cosmetic appearance. They typically include all essential parts and accessories (original or comparable substitutes).
WARRANTY: Open Box items come with a 6-month warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.
If for some reason the item is defective on arrival, please contact firstname.lastname@example.org so we can arrange a replacement.