Welcome to the comprehensive FAQ for the Lite3 RO Water Dispenser! Below, you'll find detailed answers to common questions about your water dispenser.

Replacement Filters

What substances can RO filter? 

If you use a reverse osmosis water filter, it removes most minerals from the water. Due to this, some people choose to remineralize their water to ensure they get essential minerals like calcium and magnesium. While mineral water can contribute to your mineral intake, you can also obtain these minerals from various foods in your diet. Common dietary sources of these minerals include:

• Calcium: Dairy products, leafy green vegetables, nuts, and seeds.
• Magnesium: Nuts, seeds, whole grains, leafy green vegetables, and legumes.
• Sodium: Table salt and naturally occurring sodium in foods.
• Potassium: Fruits, vegetables, legumes, and nuts.
• Sulfate: Some vegetables, fruits, and meats.
• Bicarbonate: Fruits and vegetables.

The necessity of drinking mineral water depends on various factors, including your overall diet and health. Water, in general, is essential for hydration, but whether you need mineral water depends on your mineral intake from other sources.

Maintaining a balanced and varied diet can help ensure you get an adequate intake of essential minerals without solely relying on mineral water. It's important to note that individual nutritional needs may vary, and consulting with a healthcare professional or nutritionist can provide personalized advice based on your specific health circumstances.

When should I replace the filter? 

• Filter lifespan is based on the power-on time of the whole machine or the time the machine is actively purifying water. Whichever time threshold is reached first will cause the filter reset indicator to illuminate.
• Plug into a power outlet and turn on the switch behind the machine, but do not use the water drop button, the machine will count this as its power-on time.
• Plug into a power outlet, turn on the switch behind the machine, and use the water drop button, the machine will calculate count this as its purifying water time.
• The actual lifetime of the filters may differ depending on the input water quality, season, and how long the machine is powered on. 

Can I put 2 RO filters in the Pristine Lite3? 

It's not advisable to use two RO filters in the Pristine Lite3 as it may lead to low internal pressure and potential clogging issues.

How To Use

Can hot water be filtered? 

No, ensure the water temperature is between 41-100°F for optimal filtration.

Can I drink filtered water directly from the pitcher? 

Yes, water stored in the glass pitcher after RO purification is safe to drink.

What should I do when the water drop button flashes red while the tank has enough water?

• The raw water tank is probably not installed correctly. Install the water float correctly and tighten the rubber plug. Ensure the magnet side of the water float faces the machine during installation. 

• The water level is below the minimum water level line.

Empty the water in the raw water tank and refill it to the maximum water level line.

When the water drop button flashes red, is it normal if there is still water in the raw water tank?

What is left in the water tank is rejected water which cannot be filtered anymore. Empty the water tank and refill it with fresh water. If adding water directly to the rejected water, the red light will keep flashing unless there is a power outage. You can refer to the video here from 6:30.

What to do when there is a leak?

• If the raw water tank is leaking
  • Check and reinstall the water tank to ensure it is secure.
  • Press the raw tank valve at the bottom with your finger.
• Uncertain leaking position

• • Check that each filter is installed properly.
  • Remove from power and contact support@airthereal.com for help.

• Dripping water on the tapA. Turn off the power and contact support@airthereal.com for help.

Will the machine automatically stop water dispensing or will it dispense autotically after turning on the switch behind the machine? 

No, you must manually press the water drop button to begin or stop dispensing water.

Maintenance

How often should it be cleaned?

You should regularly wipe the exterior of the machine and the raw water tank with a soft towel. If the machine will be inactive for a long time (more than 7 days), please empty the water tank and disconnect from the power supply. When using the water purifier again, clean the unit according to the "Product Instructions" (page 5) before drinking.

Weird smell in the water.

• Wash the raw water tank regularly (recommended at least once a week).
• Drain out the water that has not been used for a long time or that has been stored in the internal tank for too long and rinse thoroughly according to the cleaning instructions on page 5.
• Purchase a new filter element and replace future filters when the change filter indicator illuminates.

Additional Note

Can the Premium glass pitcher be purchased separately?

While temperature-resistant, it's not available separately due to the risk of damage when carried alone. Using other temperature-resistant pitchers won't affect functionality.

For further assistance, contact our support team at support@airthereal.com.